Privacy Policy of Monitor-Box System

In this Privacy Policy MGC outlines the policies and procedures regarding the collection, use and disclosure of personal data through the System.

By accessing or using the Service, the User consents to the data collection, disclosure and use practices described in this Privacy Policy.

Images and recording: our monitoring system provides us with images and recording of The User’s manufacturing premises and employees only if The User has explicitly ordered such application or when Users upload images through their mobile device.
Measurements and other numerical data: our system also records any kind of numerical data that can show the correct functioning of The User’s machines. This data is accessible to the User’s through a report.

The User is aware of the sensors the System is equipped with and therefore he fully acknowledges how The System operates and the kind of data it collects.

MGC cannot accept any responsibility for the content of the images, recording and other nonnumerical data collected through the monitoring system.

MGC and its third-party service providers, including analytics and third party content providers, may automatically collect certain data from The User whenever he accesses or interact with the Service. The data collected includes the IP address or other unique device identifier for any device used to access the Service. A Device Identifier is a number that is automatically assigned or connected to the device used to access the online portal, and servers identify The User’s device by its Device Identifier. In some cases, the geolocation of the device can also be provided.

This data is collected through cookies. A cookie is a small data file that is transferred to The Users computer’s hard disk for record-keeping purposes. Both persistent cookies that remain on The Users’ computer or similar device (such as to save registration ID and login password for future logins to the Service and to track User compliance with the Agreement) and session ID cookies, which expire at the end of browser session (for example, to enable certain features of the Service).

Privacy and data security are of extreme importance to MGC. MGC employs industry standard techniques to protect against unauthorized access of User specific data. MGC employs a “defense in depth” approach to data security, making use of a series of defensive mechanisms. All access to the platform is encrypted using industry-standard security technology. Sensitive data entered by The User are encrypted for transmission using secure technology. Every communication between MGC’s servers and User’s computers occurs according to IPsec standards, ensuring full data integrity, availability and confidentiality.

Although all of the User’s data collected through the monitoring system is processed on MGC’s servers, MGC cannot access any of this User’s data by default. By “data collected through the monitoring system” is meant any report, image or recording. In case of technical issues, the User can choose to activate the “standard support user mode”, with which he can decide what data MGC’s support staff can access and see in order to solve the issue. After the support session is terminated, the User can reset MGC’s access.

The Customer explicitly allows MGC to collect anonymous data on user behavior (such as, but not limited to pages visited, use of notifications, number of users, mobile devices accessing the system), which will be used solely for the reason of improving the system and services.

MGC will never record any of the data collected through the monitoring system unless there is an explicit legal request coming from a Court or another Administrative Authority. MGC uses data collected from Users automatically solely to provide services.

MGC will never share any of the User’s data unless the User has given prior written consent and doing so is appropriate and required to carry out a Users’ request. MGC will also share User’s data in case of a legal requirement coming from a Court or another Administrative Authority.

Under the General Regulation (EU) 2016/679, of 27 April 2016, on Data Protection (GDPR), the following rights are recognized in relation to the processing of your personal data:

Right of access. You have the right to confirm that your personal data is being processed and, if the case, to get a copy of such data and complete information about the processing.
Right to rectification. You have the right to amend errors, modify data that may be inaccurate or incomplete and ensure the information which is being processed is right.
Right to erasure. You have the right to suppress your data without undue delay in the case that the processing is illegal or that the purpose for processing or collecting it has disappeared.
Right to restriction. You have the right to ask for the suspension of the processing in the case that such processing is illegal or inadequate.
Right to object. You have the right to object to the processing of your data in the case that the purpose of the processing is direct marketing or that the processing should be stopped for reasons relating to your personal situation, unless we can demonstrate compelling legitimate grounds to continue processing them or that the processing is necessary to exercise or defense legal claims.
Right not to be subject to automated individual decisions. You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly affects you, unless that is necessary for the execution of a contract, is permitted by the Law or it is based on your explicit consent.
Based on the nature of our services and the purpose of the collection and the processing of your personal data, the Right to portability is not applicable.

In order to exercise your rights, please, send an email to info@monitor-box.com. In your request, you have to clearly state (i) your personal identity, by indicating your complete name and the email address you used to purchase or create an account, and (ii) the right or rights you are exercising.

The exercise of these rights is free of charge, unless you make unjustified or excessive requests. In this case, we will be entitled to charge you with a reasonable fee based on administrative costs.

MGC retains all of the Users’ specific information as long as it is necessary and relevant for operations. In addition, MGC may retain Users specific information from closed accounts to comply with national laws, prevent fraud, collect any fees owed, resolve disputes, troubleshoot problems, assist with any investigation, enforce this Agreement and take other actions permitted or required by applicable national laws.

Shall The User have any questions about this Privacy Policy or Cookie Policy, he can write to info@monitor-box.com

Latest update: June 12, 2018